The Toy Pallet

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ABOUT US:

..... The Toy Pallet provides customers with new, name brand toys & collectibles at extremely competitive closeout prices. Originating in 2004, The Toy Pallet began focusing exclusively in the collectible diecast vehicle market. Maintaining a presence with the Rhode Island Hot Wheels Collector's Club, The Toy Pallet provides Hot Wheel and diecast enthusiasts alike, with the latest releases from various diecast manufacturers and product lines.
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Today, The Toy Pallet continues to expand by providing not only high-demand collectible diecast, but name brand and in-demand toys for boys and girls of all ages. Many of our products are listed significantly below manufacturer's suggested retail prices. It is due to our close releationships we hold with our business partners and suppliers, that we are capable of obtaining product at such great discounts, ultimately passing our savings on to you, the consumer. Our products are NOT second-hand products nor do they contain any quality defects. All our products are brand new and come direct from their respected manufacturer. Many of our products are store specific exclusives and/or high-demand product from previous year releases. Therefore, many of our toys listed will not be found in your local retail chain or hobby store. Additionally, once we sell out of a specific item, generally it's sold out for good and we'll not be receiving any more of that specific item back in stock.
.....Currently The Toy Pallet is a direct to consumer e-tailer. We operate exclusively online as well as through local community events, trade shows, and conventions.

 
 
POLICIES:

.....All sales through The Toy Pallet are final. Due to the collectabliltiy and limited availability of many of our products, we cannot accept any product returns or exchanges. We employ critical quality control procedures prior to fulfilling each order. Additionally all items are packed with care to insure a safe delivery. We request consumers to contact us directly to report any complaint or issue that may arise with an order. We'll do our best to assist in a resolution. Many products include a manufacturer's limited warrantee with purchase. Contact us and we'll provide you the steps needed to request a replacement or refund directly from the manufacturer.

Additional Policies:

The Toy Pallet is not affiliated nor associated with Mattel Toys, Hasbro Toys, or any other manufacturer. All product images and descriptions are expressly the property of their respected manufacturers.

We have the right to limit, cancel, exclude, amend all product purchases and promotions at any time with or without notice. Additionally, all factory-sealed collector carton sales are final, no exceptions. Customers wishing to cancel an in-stock order may do so without penalty, so as long as the order has not surpassed the "pending" order status stage. Additionally, customers may request to cancel a pre-order or special-order may do so without penalty, so as long as the product has not arrived in-stock or prepped for allocation purposes. In all other situations, full refunds will be given on customer order cancelation, less restocking/reallocation fee of 10% the purchase price of tangible merchandise goods only.

From time to time, products may become back-ordered or offered for pre-order. In the event a product is not available after purchase we will contact the consumer and either offer a replacement product of equivalent value or issue a full refund.

Generally, product purchases will be fulfilled within 24-48 hours, however it can take between 7-10 business days for product fulfillment (longer for advance pre-orders). If a product is needed by a certain deadline, we suggest consumers contact us to verify availability prior to making a purchase.

We accept the following forms of payment: Money Order, Personal Check, PayPal secure Electronic Payment Direct, Merchant Credit (Visa, MasterCard, and American Express) processed via PayPal secure Merchant Services. Orders may be placed online or over the phone.

 
 

CONTACT US:

The Toy Pallet
11 Rothe Lane
ELLINGTON, CT 06029

Phone: (860) 803-9838

Email: help@thetoypallet.com

Web URL: http://www.thetoypallet.com